FAQ

What is an EHR?
An Electronic Health Record centralizes client information, documentation, billing, and outcomes data in one secure system.

Why do behavioral health agencies need an EHR?
An EHR helps reduce paperwork, improve compliance, streamline billing, and meet increasing state and payor requirements—saving time and reducing risk.

Is Lauris HIPAA compliant?
Yes. Lauris uses encryption, MFA, secure authentication, access controls, audit logs, and compliant hosting infrastructure to protect ePHI.

Can you migrate our data from our current system?
Yes. Lauris can import historical data and convert your current paper forms into customized digital versions that match your workflow.

What is Lauris Online?
Lauris Online is a customizable EHR and case management system built specifically for behavioral health, foster care, residential programs, and community-based services. It streamlines documentation, billing, compliance tracking, and outcomes measurement while adapting to your agency’s workflow.

What makes Lauris different from other EHR systems?
Lauris is built for behavioral health—not general medical practices. You get custom forms, offline documentation, built-in checks and balances, integrated billing, outcomes tracking, and flexible workflows tailored to how your agency already operates.

Who is Lauris Online designed for?
The platform supports behavioral health agencies, foster care providers, IDD/ABA programs, residential facilities, TDT programs, MHSS, group homes, and community-based services.

How does Lauris help with compliance?
Lauris tracks document renewals, enforces supervisor approvals, prevents billing overlaps, stores audit logs, and ensures documentation meets regulatory standards.

What does the Compliance Module do?
It allows you to set due dates for any document and track status with color-coded indicators. You can customize renewal timelines and receive automated alerts so nothing expires unnoticed.

How does the Complance Module reduce audit risk?
By tracking every deadline, enforcing required fields, preventing duplicate billing, and giving supervisors real-time oversight of documentation accuracy.

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Does Lauris offer Multi-Factor Authentication (MFA)?
Yes. Agencies can enable MFA and customize how frequently users must verify their identity.

How do Audit Logs work?
Audit Logs track all user activity—logins, updates, approvals—so agencies have full transparency for compliance and security.

Can we restrict staff to only the clients they serve?
Yes. Staff assignment settings ensure only authorized users can view or edit a given client’s chart.

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Does Lauris Online support electronic billing?
Yes. Lauris generates 837 files, HCFA1500 forms, UB-04s, and custom invoices. You can import 835 files to auto-post payments.

Can Lauris Online's EHR reduce denials?
Yes. Built-in checks & balances identify missing fields or errors before submission, drastically reducing denials and saving revenue.

Does Lauris Online handle employee time tracking?
The Employee Timesheet module tracks billable/non-billable activities, payroll details, and respite time—automatically tying time to notes and billing.

What is Evello?
Evello is Lauris’ integrated outcomes management system for standardized assessments (CANS, PHQ-9, GAD-7, custom tools, etc.).

Why are outcomes required?
Payors and regulators increasingly require measurable, data-driven evidence of progress. Evello makes outcomes easy to capture, track, and report.

Can we upgrade from NFPN’s previous tools?
Yes. Agencies using NFPN’s paper and digital tools can migrate to Evello for more accurate, organized, and accessible outcomes tracking.

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What support does Lauris provide?
Agencies receive onboarding assistance, form setup, live trainings, documentation, and ongoing technical support.

Do you offer training for new features?
Yes. Weekly live sessions plus optional custom walkthroughs are available.

How long does it take to learn Lauris?
Most users are comfortable in a few hours of training; supervisors often become proficient even faster.

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How long does it take to implement Lauris?
Typical implementations take 60–90 days depending on the number of forms and integrations required.

Can we use Lauris alongside another EHR?
Yes. Many agencies use Lauris for documentation and billing while connecting to other systems through APIs or custom integrations.

Do you assist with data migration?
Yes. Lauris can import historical data, build digital versions of existing forms, and guide your team through the transition.

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